SOP Administration
Manage all SOPs, assign to users, and control access permissions
Standard Operating Procedure (SOP) Anti-Money Laundering (AML) Procedures
This SOP outlines the comprehensive Anti-Money Laundering (AML) framework and procedures designed to detect, prevent, and report suspicious transactions and activities that may be connected to money laundering or terrorist financing. This document ensures compliance with the Prevention of Money Laundering Act (PMLA) 2002, RBI guidelines, and international best practices. All staff members are responsible for understanding and implementing these procedures[1][2].
Standard Operating Procedure (SOP)- Account Opening Process
This SOP provides a comprehensive, step-by-step procedure for account opening across banking and financial services. It covers both digital and physical account opening processes, compliance requirements, quality checks, and customer service standards. This document ensures consistency, regulatory compliance, and customer satisfaction throughout the account opening journey. Scope: All individual and corporate account openings Applicability: Operations, Customer Service, and Compliance teams
Operational Procedure for Industrial Processing Unit Loading and Cycle Initiation
This SOP outlines the steps for verifying machine readiness, securely loading materials into the industrial processing chamber, and initiating the automated operational cycle. Compliance with this procedure ensures proper material handling and accurate process execution.
Customer Support After Sales
Comprehensive process for providing post-purchase customer support, managing service requests, handling complaints, ensuring customer satisfaction, and maintaining long-term customer relationships after initial product or service purchase.
Employee Benefits Management and Administration
Comprehensive process for managing employee benefits including enrollment, claims processing, plan management, compliance reporting, and regulatory adherence across the organization.
Recruitment and Hiring Process
End-to-end recruitment and hiring process encompassing job posting, application screening, interview scheduling, candidate evaluation, and offer letter finalization for new hires across all employment types.
Retail Team: Selling Shoes
Standardized process for selling shoes in Lucchese retail stores, ensuring exceptional customer service, maintaining brand reputation, and driving sales while aligning with Lucchese's legacy of craftsmanship and quality.
Manufacturing Workflow - Product Assembly & Quality Check
Comprehensive procedure for manufacturing solar panels/modules from receipt of raw materials through final packaging, ensuring all products meet Hounen Solar's quality standards and customer expectations.
Incident Reporting and Investigation
Guidelines for reporting workplace incidents and conducting thorough investigations.
Emergency Evacuation Procedure
Step-by-step procedure for safe and orderly evacuation during emergency situations.
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