Customer Satisfaction Score
Net Promoter Score
Customer Retention Rate
Average Response Time
| Team | CSAT | Avg. Response Time | Tickets Resolved | Systems Used |
|---|---|---|---|---|
| Onboarding | 4.8 | 1h 45m | 250 | CRM & Onboarding Platform |
| Technical Support | 4.6 | 2h 30m | 450 | Help Desk & Knowledge Base |
| Account Management | 4.7 | 3h 15m | 180 | CRM & Customer Success Platform |
| Billing Support | 4.5 | 1h 30m | 120 | Billing System & CRM |
| Product Specialists | 4.9 | 2h 45m | 200 | Product Management Tool & CRM |