Customer Success Dashboard

85%

Customer Satisfaction Score

+3%

72

Net Promoter Score

+5

94%

Customer Retention Rate

+2%

2h 15m

Average Response Time

-15m

Customer Satisfaction Scores

Product	CSAT	NPS	Response Rate
Product A	88%	75	35%
Product B	82%	68	40%
Product C	90%	78	38%
Product D	85%	70	42%
Product E	87%	72	37%

Support Ticket Metrics

Category	Avg Response Time	Avg Resolution Time	First Contact Resolution
Technical Issues	1h 45m	4h 30m	65%
Billing Inquiries	30m	1h 15m	80%
Feature Requests	2h	N/A	N/A
Account Management	1h	2h 30m	75%
Product Usage	1h 30m	3h	70%

Customer Health Scores

Segment	Excellent	Good	Fair	Poor
Enterprise	45%	30%	20%	5%
Mid-Market	35%	40%	18%	7%
SMB	30%	35%	25%	10%
Startup	25%	30%	30%	15%

Customer Churn Risk Factors

Reason	Percentage	Impact Score
Poor Onboarding Experience	25%	8
Lack of Product Usage	20%	9
Unresolved Technical Issues	18%	7
Competitor Offerings	15%	6
Price Concerns	12%	5

Customer Success Systems Reports

System Name	Modules	Total Modules Active	System
Customer Relationship Management	Contact Management, Interaction Tracking, Customer 360	15/15	CRM Pro
Help Desk	Ticket Management, Knowledge Base, Self-Service Portal	12/12	SupportDesk
Customer Feedback	Surveys, NPS Collection, Sentiment Analysis	8/10	FeedbackLoop
Customer Onboarding	Onboarding Workflows, Training Management, Milestone Tracking	9/10	OnboardPro
Customer Health Scoring	Usage Analytics, Risk Assessment, Early Warning System	7/8	HealthScore
Customer Communication	Email Campaigns, In-App Messaging, Push Notifications	14/15	Communicator
Customer Success Planning	Account Plans, QBRs, Success Roadmaps	6/6	SuccessPlan
Product Usage Analytics	Feature Adoption, User Engagement, Behavioral Analysis	9/10	UsageInsights
Customer Success Analytics	KPI Dashboards, Predictive Analytics, Custom Reporting	5/5	CSInsights
Customer Training	LMS, Certification Programs, Webinar Management	10/10	TrainingHub