Customer Satisfaction
Net Promoter Score
Customer Retention Rate
Average Response Time
| Product | Satisfaction Score | Change |
|---|---|---|
| Product A | 94% | +2% |
| Product B | 89% | -1% |
| Product C | 92% | +3% |
| Product D | 87% | +1% |
| Product E | 91% | 0% |
| Category | Count | Avg. Resolution Time |
|---|---|---|
| Bug Reports | 127 | 4h 30m |
| Feature Requests | 89 | 36h 15m |
| Account Issues | 64 | 1h 45m |
| Billing Inquiries | 52 | 2h 10m |
| General Questions | 203 | 1h 20m |
| Activity | Daily | Weekly | Monthly |
|---|---|---|---|
| Product Logins | 2,500 | 12,000 | 45,000 |
| Feature Usage | 7,500 | 35,000 | 120,000 |
| Support Interactions | 150 | 750 | 3,000 |
| Knowledge Base Views | 1,000 | 5,000 | 18,000 |
| Community Participation | 300 | 1,500 | 5,500 |
| Report Name | Monitoring Zones | Total Reports Active |
|---|---|---|
| Customer Satisfaction Surveys | All Products, Services | 8/8 |
| Support Ticket Tracking | Help Desk, Live Chat, Email | 10/10 |
| Customer Onboarding | New Customers, Product Lines | 6/6 |
| Customer Health Scoring | All Accounts | 5/5 |
| Product Usage Analytics | All Features, User Segments | 7/7 |
| Customer Feedback Loop | Product Teams, Support, Sales | 4/4 |
| Churn Risk Analysis | At-risk Accounts, Renewals | 3/3 |
| Customer Training Programs | Online Courses, Webinars | 5/5 |
| Account Escalation Tracking | Support Tiers, Management | 4/4 |
| Customer Success Playbooks | Onboarding, Expansion, Retention | 6/6 |