Customer Success Dashboard
Customer Satisfaction
92%
Up 2%90 last quarter
Net Promoter Score
68
65 last quarter
Customer Retention
95%
Percent
First Response Time
2.5h
Hours
Customer Health Score
85
Out of 100
Customer Success Initiatives
Ticket Distribution
Customer Success Reports 2024
Customer Success Champions
John Smith95% resolution rate
Emily Brown92% resolution rate
Michael Lee90% resolution rate
Jessica Davis88% resolution rate
David Wilson87% resolution rate
Sarah Thompson85% resolution rate
Robert Johnson84% resolution rate
Lisa Anderson82% resolution rate
Kevin Martinez80% resolution rate
Ticket Volume and Resolution
Customer Success Metrics
| Product | CSAT | NPS | Retention | Response Time | Health Score |
|---|---|---|---|---|---|
| Product A | 92/100 | 70/100 | 96% | 2.3h | 88/100 |
| Product B | 88/100 | 65/100 | 93% | 2.7h | 82/100 |
| Product C | 95/100 | 75/100 | 98% | 2.1h | 90/100 |
| Product D | 87/100 | 62/100 | 91% | 3.0h | 79/100 |
| Product E | 90/100 | 68/100 | 94% | 2.5h | 85/100 |